Building a sense of community around RIIO-ED217 Jun 2022
Communities are at the core of SSEN Distribution’s RIIO-ED2 business plan for the next price control. An extensive stakeholder engagement programme in 2021/22 gave more than 25,000 people the opportunity to have a say on the plan, shaping 64 outputs. The process featured qualitative and quantitative research, and ‘Citizens Juries’ were held on key ED2 topics such as sustainability and innovation while the Managing Director hosted a roundtable with fuel poverty charities, the regulator and consumer groups in November 2021.
COP26 provided a forum to engage on SSEN Distribution’s role in a smart and fair transition to net zero through delivery of its ED2 plan. ED2 also featured in the business’s established engagement framework which includes a Stakeholder Advisory Panel (meets quarterly); an ED2 Customer Engagement Group (met six times in the year); Inclusive Service Panels (met three times) and Connections Expert Customer Panels.