Turning up the heat on cold callers


In support of stamping out cold calling in Great Britain, SSE joined consumer champions Which? and other businesses at the Scottish Government’s second Nuisance Calls Summit.

More than 30 representatives from businesses, regulators and consumer groups gathered to discuss how they can help clamp down on unscrupulous businesses pestering people at home.

SSE called time on cold calling GB households for energy sales in 2013. Consumers told us unsolicited telephone calls were unwelcome and intrusive so we put an end to it. We also became the first major company to sign up to Which?’s campaign on the issue and are working with the UK and Scottish Governments, other businesses, Ofcom and consumer rights groups to do more to cut off the every day menace.

Christine McKenzie, SSE Public Affairs Manager for Scotland, attended the summit. She said: “SSE led the industry when it ended cold calling in GB back in 2013 and we’ve been working with Government, other businesses, the regulator and consumers groups to help protect customers and stamp out unwanted calls.

“We set an example by naming a senior director, Gary Pickering, who would be held responsible if we broke the rules and we continue to support Which?’s campaign to bring an end to nuisance calls.

“The summit was a further opportunity for SSE to work with other businesses and consumer groups who are united in driving up standards in this area.”

The roundtable heard many large businesses behave responsibly but there are some rogue companies that ignore best practice guidelines and bombard homes with calls, even though the household may have no interest in the product or service.

Technical solutions to tackling nuisance calls, working with telephone providers to block them getting through at the outset were discussed with more than 30 million nuisance calls currently stopped from getting through each week. The regulator also discussed what steps can be legally taken whilst consumer groups shared what support they provide and how they’ve been helping customers tackle the issue.