Energy suppliers, including SSE, are currently contacting a number of their customers who have been identified as having a faulty pre-payment gas meter.
The meters in question were first manufactured by Landis & Gyr in 2007. An estimated 1.5 million pre-payment gas meters have been over-collecting from customers across all suppliers since then. This is due to a problem with the Calorific Value (CV) code which helps calculate the amount of gas used.
SSE is focused on working with the manufacturer to fix the meters concerned and refund affected customers as quickly as possible. SSE has identified the customers affected and will be contacting them as soon as possible to rectify the fault and organise their refunds.
SSE’s Head of Customer Service, Jacqui Maxwell, said: “SSE will make sure that all of the affected customers are being charged correctly for the energy they use. Unfortunately, some of our customers have pre-payment gas meters which have been over-collecting by small amounts for the gas used.
"As a supplier we are very sorry that this problem has occurred and we are working hard with the manufacturer to put the meters right and refund any money that is owed. Customers don't need to do anything as we will contact them directly to fix the problem. But if anyone has any concerns they should ring us on 0800 048 2392.”