Open letter from SSE to Ofgem on improving handling of customers' complaints

On September 26th 2014 Dermot Nolan, Chief Executive of Ofgem, wrote to all the major energy suppliers highlighting his disappointment with the results of Ofgem's latest consumer research report into customers' satisfaction with suppliers' complaints handling. He challenged suppliers to set out how they could improve their performance of handling customer complaints.

Here, in his reply letter to Ofgem, Alistair Phillips-Davies sets out a number of commitments which SSE will implement to handle customer complaints better and maintain the highest standards as possible.