Following the devastating winds and flooding that affected our electricity distribution network in central southern England on 23 and 24 December, we have today published a consultation seeking feedback from customers and interested parties on what more can be done to meet and exceed customers’ expectations during a power cut.
Stuart Hogarth, Director of Distribution, said:
“SSEPD engineers and other employees worked long hours to look after our customers and safely restore their electricity as quickly as we could from early in the morning to late into the night throughout the festive period, including Christmas Day. In total we restored power to more than 130,000 customers, with around 95% of those who lost power early on Christmas Eve having their power restored the next day.
“We are immensely grateful for the patience and understanding of our customers during this time, especially those who were, unfortunately, without power until 28 December while our engineers worked hard to tackle the remaining, particularly challenging, faults.
“The findings of this consultation will be incorporated into what we do. Please take the time to read the document and respond with your views.”
You can find the consultation document here.