SSE has topped a league table of customer satisfaction.
A Consumer Futures study entitled the ‘Energy Supplier Performance Report’ ranked SSE as the best performing member of the major energy suppliers in terms of customer complaints.
The quarterly report from April to June 2013 was compiled by Consumer Futures, which represents consumers in regulated markets.
The findings are deemed an important guide for customers looking to switch their energy supplier.
SSE had the lowest rate of complaints of the major energy suppliers, with 38 per 100,000 customers.
This put SSE ahead of Scottish Power (41 complaints per 100,000 customers), British Gas (55.5), E.ON (59.9), EDF Energy (75.5) and npower (202.5).
The worst performing supplier attracted over five times the volume of customer complaints compared with SSE.
SSE’s low complaint rate is recognition for the firm’s ongoing commitment to customer service which recently saw it named best for Customer Service by uSwitch for the 8th year in a row.
SSE has introduced a series of customer-friendly measures, including a £20 customer service guarantee through which it promises to meet five key service standards or give customers money off their next bill. It was also the first supplier to end cold calling.
Jacqui Maxwell, SSE Head of Customer Service, said she was proud of the recognition from Consumer Futures, but added there was no room for complacency.
She said: "We are committed to providing a quality service to our customers, with a quick resolution to queries and concerns.
“We are proud to have been placed first in the Consumer Futures energy complaints league table, which is due to the commitment and passion shown by the staff in our customer service centres across the country.
“However there is no room for complacency and we strive to continually improve our service, to make a real difference for our customers.”
Audrey Gallacher, director of energy at Consumer Focus, added: “Along with price, good service is important to customers. People want to know the relative performance on complaint handling to help them make informed choices when deciding whether to switch.”
SSE supplies energy across Great Britain through its retail brands Southern Electric, SWALEC, Scottish Hydro and Atlantic.
To see the full report visit here