|
Mar 12
|
Mar 11
|
|
|
|
Energy supply
|
|
|
Operating profit - £m
|
271.7
|
347.7
|
Electricity customer accounts (GB domestic) - m
|
5.04
|
5.16
|
Gas customer accounts (GB domestic) - m
|
3.48
|
3.57
|
Energy customers (GB business sites) - m
|
0.41
|
0.43
|
All-Island Energy Market customers (Ire) - m
|
0.62
|
0.49
|
Total energy customer accounts (GB, Ireland) - m
|
9.55
|
9.65
|
Electricity supplied household average (GB) - kWh
|
4,104
|
4,408
|
Gas supplied household average (GB) - kWh
|
451
|
563
|
Household/small business aged debt (GB, Ire) - £m
|
88.3
|
89.2
|
Customer complaints to third parties (GB)*
|
896
|
1,161
|
* Energy Ombudsman, Consumer Focus and Consumer Direct
|
|
|
|
|
|
Energy-related services
|
|
|
Operating profit - £m
|
49.9
|
52.8
|
Home Services customer accounts (GB) - m
|
0.41
|
0.42
|
Meters read - m
|
14.9
|
13.8
|
SSE Contracting Order Book - £m
|
78
|
67
|