SSE maintains its position at the top of Consumer Focus energy complaints league table with five star rating for fourth quarter in a row

25 Jul 2012

SSE has achieved the lowest ever weighted number of complaints for any energy supplier in the UK for the fourth quarter of the last financial year (January to March 2012). SSE is the only energy supplier to have ever achieved the coveted five stars since the Consumer Focus league table began in December 2010.

The new figures in the energy complaints league table published today, show that most energy suppliers have seen a slight fall in complaint levels, with SSE achieving a score of 35.4 for the fourth quarter of the last financial year an improvement on the last rating by over five points. The complaint figures are regularly updated by Consumer Focus based on the most comprehensive energy complaints data available, and are published quarterly. The companies have been ranked on the number of customer contacts to Consumer Direct, Consumer Focus and the Energy Ombudsman, in relation to their market share during the last quarter. The various types of complaint are weighted to reflect the seriousness of the complaint.

SSE Head of Customer Service Jacqui Maxwell said: “To achieve five stars for the fourth quarter in a row from Consumer Focus makes us extremely proud indeed, as we believe the way we approach any customer with a complaint reflects the value we place on our relationship with them. As the needs and expectations of customers evolve, we have to work harder than ever to meet these needs and we are determined to improve our service even further."

Through our supply brands, Scottish Hydro, Southern Electric, SWALEC and Atlantic we are committed to maintaining our sector leading position in customer service so it is vital that we continue to improve our own score to stay ahead of our competition.”

Graph courtesy of Consumer Focus.

Link to Consumer Focus press release