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We have published our full-year results statement for 2012/13. The statement provides an update on each of our reportable segments - Wholesale, Retail and Networks.You can read the statement using the link to the right, or watch the webcast again using the link below.
SSE plc has today published its full-year results statement for 2012/13. The statement provides an update on each of SSE's reportable segments - Wholesale, Retail and Networks.
25.2p a share on 22 March 2013Dividend information page »
We are the only company listed on the London Stock Exchange that has economically-regulated businesses like networks and market-based businesses like electricity generation and energy supply in the UK.
We are one of the UK's largest generators of electricity with over 13,000MW of generation capacity in total (UK and Ireland) from the most diverse portfolio of power stations.
We supply electricity, gas and other energy services to some 9.5 million customers in the energy markets in Great Britain and Ireland, focusing on strong products, good service and value for money.
We distribute electricity to 3.5 million homes and businesses across one third of the UK’s total land area.
Our latest annual report
Our first commitment is to ensure energy supplies are safe and reliable. But we also provide real, practical support which we hope will bring lasting benefit to communities in a number of ways.
Clyde has the largest wind farm Community Investment Fund in Scotland which is expected to be worth around £22million (£875,000 a year for the lifetime of the wind farm).
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We are always looking at how we can help low-income customers who experience difficulties in meeting their energy costs. While inadequate income is the fundamental cause of people struggling to pay their bills, we know we have a part to play in helping to ease the situation.
Helping households to use energy efficiently is a sustainable way to support customers who struggle to pay for their gas and electricity. We do this by offering:
The Warm Home Discount scheme was introduced by the government in the Energy Act 2010. It's a four year scheme which aims to provide a yearly rebate against electricity costs to vulnerable customers on a low-income. The Warm Home Discount scheme replaces the winter rebates and the energyplus Care social tariff we offered fuel poor customers in the past.
Identifying and reaching low income households can be complex. Data protection legislation safeguards personal information, but it can make it difficult for people in need to get help. To try to overcome this, we took part in a data-matching exercise with the Department for Work and Pensions. This initiative identified customers proactively and gave them a rebate without compromising their data. We are developing this further in the year ahead.
We work closely with the Bureaux to help advisers to identify and assist vulnerable customers on energy issues. Through these links we can contact customers who are having difficulty paying or understanding their bills and offer help at an earlier stage.
Our meter readers are an important link to our customers as they visit people’s homes regularly. We are working with our meter readers to develop their role in several ways, so they can provide a wider service to our customers when they visit. We are helping meter readers to recognise signs that a customer may be struggling to pay their bills and make them aware of the ways in which we can help. This allows us to support customers who may not have asked for our help.