Customer service

Quality customer service is paramount to the success of our business and we strive to provide an outstanding experience on every call by putting the customer at the HEART of everything that we do.

HEART represents the behaviours that everyone in SSE apply when dealing with customers;

Here to make and keep promises
Escalate if you need help to find the right solution
Always show you care and check the customer is always happy
Resolve the problem
Take personal responsibility

With around 10 million customers and a diverse range of enquiries to answer, no day is ever the same.  We deal with everything from taking payments, helping customers move home, to reporting faulty street lighting. The list is endless, but whatever the query, we will give our customers a service we are proud of. We only make commitments we can deliver, and we do that by treating every customer like family and having their best interests at HEART.

We have a whole range of people across the UK focused on giving our customers the best possible experience. Advisers, developers, managers, trainers and quality and compliance officers to name a few, all working together and striving to go that extra mile to ensure we deliver qualtiy customer service.

We empower our people to be the best they can be, as the success of the company depends on the success of our people. We have an extensive career path and we are committed to promoting from within, looking for our future leaders from among our own workforce.

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